How do I recieve and pay for an order from betterawards.com? Before you pay for anything, betterawards.com will create a complimentary, customized award sample for your consideration. (That way, you can see exactly what the awards will look like before you place an order). When you want to proceed with your order, you pay a deposit of 50%. Your order will be shipped to you from Langley, B.C. by either Greyhound Courier or Canada Post Xpress Service. Any balance owing to betterawards.com is collected C.O.D.

If I order different types of awards at the same time, will I get lower prices? Yes. The unit prices of the awards that you order from betterawards.com are calculated based on the total quantity of awards that you purchase. For example, if you order 200 medals and 200 pennants at the same time you'd receive each type of award at the 400 unit price break.

Why can't I buy betterawards.com products at my local trophy shop? There are two important reasons why betterawards.com products are only sold directly to schools and youth sports associations: 1) The highly customized awards that we create require that we have clear and direct communications with the groups that we serve. If a "middle man" was conveying this information it would be less efficient, more costly, and simply unnecessary. 2) The objective of betterawards.com is to make our products available to schools and youth sports programs as economically as possible. Selling our awards directly to these groups, rather than through trophy shops, enables us to offer our products at the lowest possible prices.

What type of original artwork do I need to submit to betterawards.com? If your group has a logo that you'd like to have reproduced on your awards it may be submitted to betterawards.com as either a digital graphics file or as camera ready artwork. If you are emailing your logo as a graphics file (JPEG, BMP, or TIF), the resolution of the image should be 300 dpi when it is reproduced at the same size as it will appear on the awards. Some images are acceptable at lower resolutions, depending on their complexity. You can also send a printed example of your logo to betterawards.com. This type of image may exist on your group's letterhead, program covers, etc. Please remember that a higher quality (sharper and larger) original image will yield the best result.

What if I don't have original artwork? If you don't have your own artwork, don't worry. We will be glad to design an emblem that is unique and appropriate for your group's awards.

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